Effective date: 30 July 2026
This policy explains the difference between stopping automatic renewal and requesting a refund for a My BuildingClub subscription payment.
1. Cancelling automatic renewal
You may cancel automatic renewal through the Lava.top customer account used for payment or through the cancellation control in My BuildingClub when available. Cancellation prevents the next scheduled charge. It does not automatically reverse the current payment, and access normally remains available until the end of the current paid period.
2. Refund requests
Send a refund request through Lava.top where available and to [email protected]. Include the account email, payment date, plan, transaction identifier and a clear description of the problem.
Requests submitted within five calendar days after access was granted will be reviewed under the applicable Lava.top procedure. Mandatory consumer rights remain unaffected.
3. Grounds considered
A refund may be appropriate when paid access was not delivered, the service was materially different from the checkout description, a duplicate or unauthorized charge occurred, or a technical failure attributable to the provider prevented reasonable use and was not corrected within a reasonable period.
4. Situations that normally do not justify a refund
- Changing your mind after substantial use of the paid AI allowance.
- Failure to cancel renewal before the next charge when renewal terms were clearly shown.
- Dissatisfaction caused only by an AI answer that was clearly subject to the stated AI limitations.
- Problems caused by unsupported devices, blocked necessary cookies, account sharing, unlawful use or third-party outages outside reasonable control.
These examples do not limit rights that cannot lawfully be excluded.
5. Review process
Support will investigate account, payment and access records. We may ask for screenshots or technical details. Where Lava.top forwards a formal request, the provider will respond within the period required by the Lava.top procedure by correcting the issue, agreeing to the refund or providing reasoned objections.
6. Effect of a refund
A full refund may cancel the related subscription, stop future renewal, revoke paid access and remove unused messages granted by that payment. Saved chats, estimates and calculators may remain available in an unpaid state unless deletion is required for security, fraud prevention or law.
Because cancellation and refund processing occur through Lava.top, support may need to reconcile the local My BuildingClub payment and allowance after the external refund is confirmed.
7. Processing time and fees
Approved refunds are processed through Lava.top and the original payment channel. Bank, card-network, currency-conversion or platform processing times may apply. Any deduction permitted by the applicable Lava.top procedure or mandatory law will be disclosed by the payment platform.
8. Chargebacks
Contact support before starting a chargeback so the issue can be investigated. Fraudulent chargebacks, abuse or conflicting claims may result in account suspension while the payment dispute is reviewed.
9. Contact
Billing and refund support: [email protected].